Refund Policy

Refund Policy

 

At Fume-eh, we strive to ensure that you are completely satisfied with your purchase. If you receive a product that is damaged upon delivery, we are here to help!

To process your refund or exchange, please follow these steps:

1. Take a Picture: Document the damage by taking clear photographs of the damaged product and the packaging.

   2. Email Us: Within 7 days of receiving your order, please email us at info@fume-eh.com with the following information:

   - Your order number

   - A description of the damage

   - The photographs you took

3. Review and Process: Once we receive your email, our team will review the information and respond promptly to discuss the next steps, which may include a refund or replacement of the damaged product.

Returns or exchanges for other reasons (such as dissatisfaction with the product) must be initiated within 30days of receiving your order. Please contact us for further details.

 

Thank you for supporting Fume-eh! We appreciate your understanding and look forward to resolving any issues you may have with your order.